Refund Policy
At EICR Cost, we aim to provide a fair, transparent and professional service for all customers. This Refund Policy explains how refunds, cancellations and appointment changes are handled when booking our services.Please read this polic…
Refund Policy for EICR Cost
At EICR Cost, we aim to provide a fair, transparent and professional service for all customers. This Refund Policy explains how refunds, cancellations and appointment changes are handled when booking our services.
Please read this policy carefully before making a booking.
1. Introduction
By booking a service through EICR Cost, you agree to the terms outlined in this Refund Policy.
We understand that plans can change and will always try to accommodate reasonable requests wherever possible.
2. Booking Payments
Payments may be requested at the time of booking or prior to the inspection appointment.
All payments are processed securely and are used to reserve inspection time, scheduling resources and administrative support.
3. Customer Cancellation Policy
Cancellation More Than 48 Hours Before Appointment
If you cancel your appointment more than 48 hours before the scheduled inspection date, you may be eligible for:
A full refund, or
Appointment rescheduling without additional charges
subject to booking circumstances.
Cancellation Within 48 Hours
If an appointment is cancelled within 48 hours of the scheduled inspection time, an administrative fee may apply due to scheduling commitments and reserved inspection slots.
Refund eligibility will be assessed on a case-by-case basis.
Same-Day Cancellation
Cancellations made on the day of the appointment may not be eligible for a refund.
This is because resources and inspection time have already been allocated to the booking.
4. Missed Appointments
If a customer fails to attend an appointment or provide access to the property at the agreed time, the appointment may be treated as a missed appointment.
Examples include:
No access provided
Customer unavailable
Incorrect property details supplied
Tenant unavailable without prior notice
In these situations, refund requests may not be approved.
A rebooking fee may apply where a new appointment is required.
5. Property Access Requirements
Customers are responsible for ensuring that:
The property is accessible at the agreed appointment time.
Necessary permissions have been arranged.
Electrical installations can be inspected safely.
Relevant occupants have been informed where required.
Failure to provide access may affect refund eligibility.
6. Rescheduling Appointments
We understand that circumstances can change.
Customers may request appointment rescheduling.
Where sufficient notice is provided, we will make reasonable efforts to accommodate alternative dates and times.
7. Service Delivery Issues
If a customer believes that a service has not been delivered as expected, they should contact us as soon as possible.
We will review the matter and investigate the circumstances before determining whether any refund, credit or alternative resolution is appropriate.
8. Circumstances Beyond Our Control
Occasionally, appointments may need to be postponed due to circumstances beyond our reasonable control, including:
Severe weather conditions
Public safety concerns
Transport disruption
Technical issues
Other unforeseen events
Where this occurs, we will aim to offer an alternative appointment or suitable solution.
9. Refund Processing
Where a refund is approved, we aim to process it within a reasonable timeframe.
Processing times may vary depending on the payment provider, bank or payment method used.
10. Non-Refundable Situations
Refunds may not be available in circumstances including:
Missed appointments
Failure to provide property access
Same-day cancellations
Incorrect booking information provided by the customer
Services already completed
Each situation will be reviewed individually where appropriate.
11. How To Request A Refund
To request a refund, please contact us with:
Full name
Booking details
Property address
Date of appointment
Reason for refund request
Contact Information
12. Complaints and Disputes
If you are dissatisfied with a refund decision, you may submit a complaint through our Complaints Policy process.
We will review all concerns fairly and objectively.
Ready to get sorted?
Get your fixed price now, it takes about a minute, with no obligation to book.