Complaints Policy
At EICR Cost, we aim to provide a professional, clear and reliable service for customers arranging Electrical Installation Condition Reports, electrical safety inspections and related property compliance support.
Introduction
At EICR Cost, we aim to provide a professional, clear and reliable service for customers arranging Electrical Installation Condition Reports, electrical safety inspections and related property compliance support.
We understand that sometimes customers may have concerns or may feel that something has not met their expectations. This Complaints Policy explains how complaints can be raised, reviewed and handled.
Our Commitment
We are committed to:
- Treating complaints seriously
- Responding fairly and respectfully
- Reviewing concerns in a timely manner
- Communicating clearly
- Using feedback to improve our service
What This Policy Covers
A complaint may relate to:
- Booking communication
- Appointment arrangements
- Customer service
- Website information
- Payment or refund concerns
- Report delivery concerns
- General dissatisfaction with our service
How To Make a Complaint
You can contact us using the details below:
Phone: 020 3386 1854
Email: info@eicrcost.co.uk
Website: https://eicrcost.co.uk
Please include:
- Your full name
- Contact details
- Property address, if relevant
- Details of the complaint
- Any supporting information
Complaint Handling Process
Step 1: Acknowledgement
We aim to acknowledge complaints within 5 working days.
Step 2: Review
We will review the details provided and may contact you for further information.
Step 3: Response
We aim to provide a response within 10–14 working days, where possible.
Step 4: Resolution
Where appropriate, we may offer clarification, correction, further communication or another suitable resolution.
Complex Complaints
Some complaints may take longer to review if they require additional information, third-party input or further investigation.
Feedback and Improvement
Customer feedback helps us improve our service, communication and website content.
Contact Information
EICR Cost
Phone: 020 3386 1854
Email: info@eicrcost.co.uk
Website: https://eicrcost.co.uk
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